Welcome to Sarahana
Welcome to Sarahana. By accessing or using our website, services, and marketplace, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before using our platform.
If you do not agree with any part of these terms, please refrain from using Sarahana.
1. About Sarahana
Sarahana is a handmade marketplace that connects independent creators and artisans with customers who value handcrafted products, creativity, and meaningful craftsmanship.
We provide a platform for creators to showcase and sell their handmade products.
2. User Eligibility
By using Sarahana, you confirm that:
- You are at least 18 years old or using the platform under parental supervision.
- The information you provide is accurate and complete.
- You will use the platform responsibly and lawfully.
3. Creator / Seller Responsibilities
Creators and sellers on Sarahana are responsible for:
- Providing accurate product descriptions, pricing, and images.
- Ensuring products are handmade, authentic, and legally permissible.
- Managing shipping timelines and order fulfillment responsibly.
- Maintaining respectful communication with customers.
Sarahana reserves the right to remove products or suspend seller accounts that violate platform guidelines.
4. Orders & Payments
- All prices displayed on Sarahana are listed in INR (₹) unless stated otherwise.
- Orders are confirmed only after successful payment.
- Sarahana may cancel orders in case of pricing errors, suspicious activity, or product unavailability.
5. Shipping & Delivery
Shipping timelines may vary depending on the creator, product type, and location.
While we aim to ensure smooth delivery experiences, Sarahana is not responsible for delays caused by:
- Courier partners
- Natural events
- Incorrect customer information
- External logistical issues
6. Returns & Refunds
Since many products are handmade or customized, return eligibility may vary by seller and product type.
Customers are encouraged to review product details carefully before placing orders.
Refunds or replacements may be provided in cases such as:
- Damaged products
- Wrong item delivered
- Significant product defects
7. Intellectual Property
All content on Sarahana, including:
- Logos
- Brand identity
- Images
- Text
- Website design
- Graphics
is the property of Sarahana or respective creators and may not be copied, reproduced, or used without permission.
8. Prohibited Activities
Users may not:
- Upload false or misleading information
- Violate intellectual property rights
- Use the platform for fraudulent activities
- Post harmful, abusive, or unlawful content
- Attempt to disrupt website functionality
9. Limitation of Liability
Sarahana acts as a marketplace platform connecting creators and customers.
We are not directly responsible for:
- Creator conduct
- Product misuse
- Delayed deliveries
- Third-party service failures
Our liability is limited to the extent permitted under applicable laws.
10. Privacy
Your use of Sarahana is also governed by our Privacy Policy. By using our platform, you consent to the collection and use of information as outlined in the Privacy Policy.
11. Changes to Terms
Sarahana reserves the right to update or modify these Terms & Conditions at any time without prior notice.
Continued use of the platform after changes indicates acceptance of updated terms.
12. Contact Us
If you have questions regarding these Terms & Conditions, feel free to contact us:
📍 Jaipur, Rajasthan, India
Closing Note
Thank you for supporting independent creators and handmade craftsmanship through Sarahana 💛